![]() ![]() Called again and they replaced our modem.Called tech support and they had someone come by and check our cabeling outside.We also watch Amazon Prime videos on another hard wired PC and sometimes it will freeze and/or will give us a message that the program is taking too long to load the video (cancel or wait). We use Cat 6 patch cords from the walls to the computers. There is a patch panel in the basement with the Hitron modem and keystone jack outlets are in all our rooms. We don't use wireless, we are hard wired using Cat 6 directly to our computers. A day or so later the connection is unstable message comes back. ![]() When we reboot our Hitron coda-4582 modem, Zoom works again right away. We both get the same Zoom message duing some of our calls that say "Your internet connection is unstable". My wife and I are both using Zoom for our business online meetings (COVID working from home). Zoom - Your internet connection is unstable "Its dead Jim" as they say on tv.Īre both devices directly connected thru commercially produced ethernet cables? As in, no ethernet switch in between the modem and devices, and no house ethernet cabling either? Second last resort measure, run a factory reset to see if that resolves the issue: andī. No device connects to the modem, despite the port LED indications of communication between the modem and the devices:Ī. So, further investigation is required as to why?Ģ. you've found that one of the devices does not connect properly via ethernet. I would also test the other ethernet ports for the same dead results.ĭepending on your results, you will end up going in one of two directions:ġ. After the reboot, test the connected device.ģ. If not, disconnect that device, connect the other device and restart the modem again. After the reboot, test the device to see if that's made any change. Pull the plug from the wall socket, wait for about 15 seconds and then plug it back in. Disconnect one of the devices and restart the modem. Flashing green indicates a 10/100 Mb/s connection rate.Ģ. They should be flashing amber indicating a 1 Gb/s connection rate with the connected device port. Have a look at the back of the modem, specifically the connected port LEDs. So, not saying thats the case here, but, keep an open mind.ġ. Sometimes that took hours to occur as it took that long for the device adapter to heat up to a point where it started to fail. Replace the failing device ethernet or wifi adapter and the "modem" problem was solved. Seen previous cases with Hitron Puma 6 modems, not the current Puma 7 CODA-4582, where a device ethernet or wifi failure would cause what appears to be a modem failure. ![]()
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